Practice Manager, you are responsible for the day-to-day operations of assigned
clinical units; manage non-provider staff (medical assistants, medical office
coordinators, and registration and reception staff); ensure appropriate
staffing/coverage levels. You will maintain Tier 1 boards; hold self and staff
accountable for use of problem-solving sheets and regular contributions to
suggestion system as well as other Lean practices. Maintain training levels for
self and staff; ensure new staff members are oriented during their 90-day
orientation period. The Practice Manager will create an effective management
relationship with Chief and Service Line Director to establish joint ownership
of department. Collaborate with MDs,
peers and staff to develop service delivery improvements.
verbal and written communications skills required for dealing with physicians
Knowledge & Skills:
Demonstrated success with continuous
improvement; experience working with Lean principles preferred.
Strong interpersonal skills required; provide
leadership in the development of goals, creation of plans, and the execution of
Demonstrated success with Word and Excel
Experience in budget management.
Proven ability to generate quality management
reports and documents which clearly and concisely communicate information to
physicians and management.
Working knowledge of employment practices and
applicable regulatory requirements of certification agencies such as JC, CLIA,
OSHA and other agencies that interact with physician offices.
Ability to solve
practical problems and deal with a variety of variables in situations where
only limited standardization may exist.
interpret a variety of instructions furnished in written, oral, diagram, or
Must be able to
reasonably make appropriate judgment in communications and actions with
patients, physicians, other associates, outside agencies, and vendors.
Bachelor’s Degree; Business Administration or Healthcare Administration
Experience 3-5 years of hands on experience in management
of physician practice staff and operations. Multi-site or multi-practice
management experience preferred